Refund Policy
ARTICLE 6 OF THE TERMS OF SERVICE – CANCELLATION, RETURN AND/OR REFUND
The cancellation, return, and/or refund process is handled on a case-by-case basis by the Casca Rija text with the Utilizador.
- Cancellation of a paid order: An order can be canceled after payment. If you want to cancel an order after payment, you must make the request to the contact email store@cascarija.pt and/or the phone contact +351 911 155 444 (custo de chamada para rede móvel nacional, conforme tarifário do utilizador) as soon as possible, so that the order is not shipped before the cancellation notice of User. The refund will be made via MB Way to the contact associated with the order, if not possible, o User deverá apresentar comprovativos de pagamento e de titularidade de conta ou cartão, para que se realize a devolução por Transferência Bancária corretamente;
- Full order return: if you have received an order and wish to return it in full, you should contact us at e-mail to store@cascarija.pt and/or to the phone contact +351 911 155 4custo de chamada para rede móvel nacional, conforme tarifário do utilizador) até 24h depois de ter recebido a encomenda, in order to expedite the return process. If there are no apparent reasons for the return, namely the order being damaged, the cost associated with the return varies depending on the weight of the order and the European country in which the User is found, with that cost being informed by the Casca Rija, and should be paid via MB Way or Paypal as indicated by the Casca Rija. The full refund of the order amount will only be made when the order arrives at the facilities of the Casca Rija totally immaculate, just as it was shipped by Casca Rija ao Utilizador, within a maximum period of up to seven business days. To ensure this, it is necessary that the User send photos of the order before it is returned again to the Casca Rija, confirming that it was completely immaculate before the return;
- Return and refund of a damaged product: case the User receiving a damaged product in your order, you should report it immediately, up to a maximum of 24 hours after its receipt, to the Casca Rija, through the contact email store@cascarija.pt and/or by phone contact at +351 911 155 444 (custo de chamada para rede móvel nacional, conforme tarifário do utilizador) a informar explicitamente a situação com fotos bem nítidas. Após análise da Casca Rija, the product will be collected under the responsibility of the Casca Rija e o User will be refunded with the same amount corresponding to the damaged product;
- O processo de cancelamento, devolução e/ou reembolso é tratado caso a caso, pela Casca Rija. The order of cancellation of a paid order e respective refund; a devolução total da encomenda e respective refund; or the return and refund of a damaged product, must be sent in writing to the contact email store@cascarija.pt and/or via WhatsApp to the contact +351 911 155 444 (cost of call to national mobile network, according to the user's tariff), up to 24h after receiving the order, with the instructions for cancellation, return and/or refund of the order or the value of the damaged and/or non-compliant product defined by the Casca Rija together with the User, by the same means of communication;
- Whenever possible, the refund should be made through the same payment method, but if this is not possible, the Utilizador deverá apresentar comprovativos de pagamento e de titularidade de conta ou cartão, para que a Casca Rija I make the refund by Bank Transfer;
- A Casca Rija commits to refund the Utilizador no later than seven business days;
- In case there are products to be returned to the Casca Rija, they must necessarily be in saleable condition, that is, in the same state as they arrived at the User, without any anomaly or damage;
- If the resulting value from exchanging products in an order is lower or higher than the initial value of the same, the adjustment conditions will be indicated by the Casca Rija ao User for your approval in order to reach a practical understanding between the parties.
